Pool Rules & FAQs

Here are our Steps for Registering 

Yes, we have an annual registration fee of $35 per child or $70 per family. This fee is processed through Jackrabbit, our online registration system, along with your tuition payment.

The registration fee will be automatically added to the first session you register for each calendar year and charged at the time tuition is processed. 

When registering, please be sure to add a valid credit card to your account to complete the process.

We offer a make-up week. This make-up week usually falls at the end of a session. 

In the event you or your swimmer needs to miss a class due to vacation/illness/appointment/work conflict/etc, please log your absence in the Swimmer Portal on or before the day of your absence. The portal will not allow you to log an absence after the fact. 

By logging your absence, this not only notifies our instructors and allows them to properly prepare but also makes you eligible to attend our Make-Up Week. Make-Up Week is an opportunity for those who have missed (and logged) a class to come at the end of the regularly scheduled session for ONE make-up class. 

If you've missed (and logged) more than three classes due to extenuating circumstances, you MAY be eligible for additional make-up classes but it is not guaranteed and is subject to availability.

You may register by week 3. If you register on week 3, the fees will be prorated.

Tuition will be adjusted at registration if your class will fall on a scheduled holiday. 

Yes, we offer a discount off your 3rd, 4th, 5th or more children! Reach out to us, to learn more about this promotion.

• Enter the building where the little green man is. 
• Check-in with the Deck Supervisor so we know you have arrived.
• Use the restroom before entering the pool.

• Towel 
• Swimsuit 
• Swim diaper for children who are not potty trained
• Optional: Goggles with two straps in the back to prevent slipping (We do not encourage the use of goggles until your child can comfortably open their eyes under water. This is an important part of the learning process. If goggles are medically necessary please inform your child’s instructor.)

No.  We provide a learning environment without the use of flotation devices to ensure your child develops mobility and buoyancy independently.

Yes – our philosophy is to have the same instructor each week as this is the best for your child’s learning. Whilst we do endeavour to maintain the same instructor, the reality is that there are also times when instructors do change.  We work hard to ensure that the delivery of our lessons are consistent, so the learning to your child is not compromised in these instances.

We take children from the age of 9 months.

Yes. Our pool is an indoor, heated, saltwater pool.

We teach lessons in an indoor pool. 

100%! At Katie’s Kickers, supporting swimmers of all abilities—especially those with additional needs—is truly at the heart of what we do. It’s not just part of our program, it’s our passion. Coach Katie is a certified adaptive swim instructor, and our team is committed to creating a safe, supportive, and positive experience for every swimmer.

When completing your swimmer profile, we kindly ask that you take a moment to fill out the medical and/or special needs sections. This helps us better understand your child and prepare in a thoughtful, individualized way.

Once your profile is submitted, we’ll personally reach out to learn more and guide you through the best class options for your swimmer.

You may cancel up to 14 days prior to the start date of the session without being charged. However, if a cancellation is requested between 13 and 7 days prior to the session start date, a 50% tuition refund will be provided. The registration fee is not refundable. We are unable to provide a refund for any classes after this window. 

All lessons are weather permitting. At Katie's Kickers outdoor/indoor facilities, we do swim in the rain, but not in dangerous conditions. We will only cancel for lightning, thunder (Rec Centers), hard persistent rain and temperatures in the lower than 40 degrees.  In the event of inclement weather, the outdoor pool may be shut down as it is an outdoor facility. We are unable to provide makeups in this scenario as there is not another facility available (similar to if a soccer field is rained out). We will notify you via email and text if a class needs to be cancelled due to weather. We do our best to cancel in 30 minute increments.

Student(s) must be up to date on current immunization shots as required by VA state schools including but not limited to Diphtheria, Tetanus, & Pertussis (DTaP, DTP, or Tdap), Haemophilus Influenzae Type b (Hib) Vaccine, Hepatitis B Vaccine, Measles, Mumps, & Rubella (MMR) Vaccine, Pneumococcal (PCV) Vaccine, Polio Vaccine, Rotavirus, and Varicella (Chickenpox) Vaccine. While the Influenza vaccination is not required, it would be appreciated. 

Payments can be made via cash, check, or ACH bank transfer with no extra fee. Beginning September 1, 2025, a 3.5% convenience fee will be added to all credit card transactions. 

Large group lessons are inexpensive, but with lesser opportunities for the child to get individualized instruction, large group lessons are not truly conducive to learning and instruction for young children.

To avoid an upset stomach we recommend that children avoid eating berries, dairy, citrus and tomatoes 30 minutes before their swim lesson.